When should I expect dispatch and delivery?
Normal preparation is 1–2 business days after payment authorization. Transit is a different stage estimated at 4–6 business days after shipment. Address-specific charges appear at checkout, and the Shipping Policy covers delivery exceptions.
What if I chose the wrong skincare product?
An eligible non-defective item can be returned for preference when it stays new, unused and in original condition. Eligible defective returns and exchanges are also accepted. Contact the store within 30 days after delivery, wait for approval, and mail the item using the free prepaid label included in the package. No restocking fee applies. Read the Refund Policy for the complete steps.
When is an approved refund started?
It is processed or initiated to the original payment method within 10 days. The issuer may need more time to show it on the account.
Where do I contact the shop?
Contact Us provides the current channels. The Privacy Policy explains privacy requests and choices.